Safe railways for Australia

Phase 1 & 2 pilot

Welcome to the phase 1 & 2 pilot use of the ONRSR Portal. This page contains information for to rail transport operators that have been invited to participate in the pilot of the ONRSR Portal.

What can the ONRSR Portal be used for?

The ONRSR Portal can currently be used to:

  • Submit individual notifiable occurrence reports
  • Submit monthly returns
  • Submit notifications of change
  • Add new users or modify user details.

The legality of using the ONRSR Portal

The ONRSR Portal is the preferred means for submitting information for the above reporting requirements. The submission of information via the ONRSR Portal satisfies the submission of information in the manner and form (in reference to the National Rail Safety Law National Regulations 2012) that:

  • is required by the Regulator for the reporting of a notifiable occurrence under Regulation 57(4)
  • is approved by the Regulator under s120(3) of the RSNL for the submission of monthly returns (as required under Regulation 56)
  • is accepted as notification in writing in respect to Regulation 9(1) for the submission of a notification of change.

How do I access the ONRSR Portal?

The ONRSR Portal requires a unique user ID and password for each user.

The Key Contact person (as nominated to ONRSR as required by Regulation 8(b) of the Rail Safety National Law National Regulations 2012) for each accredited rail transport operator has been established as a user of the ONRSR Portal. Once the ONRSR Portal is available to an organisation, the Key Contact will be sent an email containing their user ID (email address), initial password and basic instructions on how to access the ONRSR Portal.

The Key Contact can initiate the creation of additional users as required by their organisation.

During the pilot phase the ONRSR Portal is accessed at

How can I get help with the ONRSR Portal?

Effort has been made to design the ONRSR Portal to be intuitive and easy to use, including having a range of online help and guidance to assist with its use. However, if you have difficulties in using the ONRSR Portal assistance is available.

ONRSR staff with specific knowledge on the use of the ONRSR Portal will be available by:

  • phoning 1300 459 941; or
  • sending an email message via the ONRSR Portal “Contact Us” function

ONRSR will have staff available to directly answer telephone enquiries during the following hours, outside of which a message can be left and will be responded to at the earliest opportunity:

  • 10:00 am to 3:00 pm (South Australia & Northern Territory)
  • 10:30 am to 3:30 pm (Queensland, New South Wales, Victoria and Tasmania)
  • 8:30 am to 1:30 pm (Western Australia)

Frequently asked questions are also available here.

Providing feedback during the pilot

Organisations involved in using the ONRSR Portal during the phase 1 pilot period are encouraged to provide open and honest feedback on the use of the portal, as this will be valuable to ONRSR for ongoing development. ONRSR may also contact operators to seek formal feedback on the portal's usability and functionality.

Feedback can be provided at any time during the pilot period by contacting Andreas Kornusch.

How do I know my information has been submitted?

The ONRSR Portal enables partial completion of information to be saved. Saving information is not considered to be submission of this information. Information will be taken to have been submitted to ONRSR once the user has clicked submit and the ONRSR Portal has indicated that the submission was successful (i.e. the ONRSR Portal has not prompted for any missing or incorrect information).

What if the ONRSR Portal is not accessible?

Current forms that are used for the submission of notifiable occurrences, monthly returns and notifications of change remain available and can be used should the ONRSR Portal not be accessible.

Last updated: 3 September 2018